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FastTrack360 Disaster Recovery Information

System Security

Our hosting and service delivery infrastructure ensures the highest level of security. This is supported by a world-class network, data and physical security environment. Security is an ongoing process, and we continuously evaluate and reinforce our security policy and practices.

Here are just some of the security precautions we take:

SSL

Our servers have SSL Certificates signed by industry leading providers. All data transferred between the users and the service is with state of the art encryption.

Firewalls & Network Security

External access to our servers is controlled by multiple layers of firewalls, intrusion prevention systems and routers, which are configured and monitored according to industry best practices. The infrastructure is also SSAE16 certified.

User Access
No one has access to yourFastTrack360 service unless specified by you. Only with your permission can the Customer Service team provide support for you within your environment.

User Passwords
Users must choose a strong password and automatic lockouts are enforced when incorrect passwords are entered repeatedly. Under no circumstance should you share your password with anyone.

Third party audits and inspections

FastTrack360 security is reviewed and audited on a regular basis. This includes static, dynamic and penetration testing on the infrastructure and software. FastTrack and trusted third parties perform real-time monitoring of the service.

Third Party Access

We partner with the best vendors to ensure everything is performing as expected.  At no stage will any third party access your information unless given with your consent.

Physical Security

Our servers are located within a top-tier co-location facility in Sydney, Australia. The datacentre location meets the Uptime Institute Tier III standards. This site is monitored 24×7.365 by CCTV and onsite guards. Physical access is only obtainable through biometric two-factor authentication. The datacentre location for FastTrack360 is SSAE 16 compliant.

Data Protection and Backup

FastTrack retains multiple copies of all our clients’ data in multiple locations and in a different geographic region for near real time data protection. Each geographic region utilised remains within the same geographic location to comply with data sovereignty laws governed by Australia.
Our service has been designed for high user availability with redundancy built into every level of our hosting infrastructure including but not limited to, redundant power, networks, database and web servers. Connectivity to FastTrack360 is provided by multiple redundant internet links from independent providers to the datacentre.
All client data is backed up at multiple intervals and stored offsite into another geographic region on a nightly basis.