Training Terms and Conditions

FastTrack Desktop Classroom Training

1. General

All courses are subject to minimum booking numbers and may be cancelled if the required attendee numbers are not met. All attendees will be provided with relevant training manuals. Training manuals are copyright and should not be reproduced or distributed without prior permission from FastTrack Pty. Ltd.

FastTrack reserves the right to:

• Cancel, re-schedule-relocate any of the courses
• Refuse registrations to any advertised course
• Change Instructors for confirmed courses, if required

2. Procedure for Registration

Registration and payment is mandatory to confirm your attendance to any advertised course. The registration form can be obtained from FastTrack's Learning & Development Department or can be downloaded from FastTrack's website. Please contact the Learning & Development Coordinator prior to sending the registration form to ensure the availability of seats in a particular course.

Each participant will receive confirmation of their registration. Registration is confirmed when FastTrack receives full payment for the course(s) and is on a first come first serve basis. Incomplete registration forms will be considered null and void. FastTrack reserves the right to give booking preference to clients who have paid the course fee in full. Registration forms received without payment will not guarantee a place in the required course(s).

All registration forms need to be signed by the authorised approver/attendee and can be faxed back to FastTrack on (03) 9225 9601 or a scanned copy can be emailed to training@fasttrack.com.au.

3. International Registrations

All clients located outside Australia must submit the registration form and payment to FastTrack ten business days prior to the training date.

4. Fees

Course fees are payable in full at the time of registration. Fees cover all course materials. To ensure that registration is confirmed, your payment must reach FastTrack at least 5 working days (10 working days for clients located outside Australia) prior to the course commencement date. Registration fees are subject to change without notice. Any future increase in fees will not apply to a confirmed and fully paid registration.

5. Group Discounts

A discount may be applied when a team of four people or more from the same organisation attend the same course on the same date. Details are available from FastTrack's Learning & Development Department on (03) 9225 9600.

6. Parties' Responsibilities

To ensure that the training session is successful, the following responsibilities are assumed to be fulfilled by both the parties:

i) FastTrack Pty. Ltd

   It is FastTrack's responsibility to:

a) Ensure that all required training material is available during the training session

b) Ensure that the participant receives all required details for attending the training session

c) Ensure that the proposed learning outcomes are in line with all material covered in manuals

d) Ensure availability of appropriate training facilities and systems to conduct and deliver training.

ii) Client

    It is your responsibility to:

a) Ensure that registrations are sent to FastTrack (refer to Clause 2 and Clause 4) along with full payment for the course(s)

b) Ensure punctuality for the sessions to maximise the use of available time

c) Ensure no disruptions, like noise and interference during the training session to help maintain the quality of training

d) Cooperate and follow the instructions of the trainer during the session to ensure that the desired learning outcomes are met.

7. Cancellation Policy

i) FastTrack reserves the right to cancel or re-schedule training due to unavailable resources, low attendance numbers or other business reasons, as may be deemed necessary by FastTrack. In such a situation, the client will be issued with credit which can be used to re-schedule the training session within three months from the date of cancellation. Credit is transferable to other members of the staff at the discretion of the client.

ii) Cancellations at the discretion of the client

• If the client wishes to cancel training for any other reasons, FastTrack will only accept notifications via email or fax, at least five business days prior to the commencement of the training session. In such a situation, the client will be issued with a credit for the full amount paid that can be utilised within three months from the date of cancellation. It is deemed the clients responsibility to confirm further training within the credit period.
• Any cancellations received less than five business days from the date of training, will incur a cancellation fee of 50% of the training cost per attendee, which will be deducted from the training fee received or invoiced separately to the client.
• An acknowledgement will be sent confirming the cancellation of the attendees registration.

iii) Cancellation less than 48 hours from the training date or non-attendance on the day of the course, will forfeit all fees paid for that session or the full cost will be invoiced separately to the client

iv) FastTrack allows substitutions at anytime provided that a new registration form noting the details of the substitute attendee is received prior to the commencement of the course.

8. Privacy Policy

FastTrack values your privacy, and maintains all personal information in accordance with the National Privacy Principles in the Privacy Amendment (Private Sector) Act 2000 which took effect on 21 December 2001. For further details, please refer to the FastTrack Privacy Statement on our website.