SMS, Product releases and Support
Nov 2011
FROM THE CEO
If there is one constant, it is change.
Every technology decision we make, every solution we implement, is driven by the desire for stability, reliability, performance and a focus on “best practice”. This is to ensure we can maximise the greatest return to your business.
However, the pace of technology change is rapid. We’ve seen plenty of new technologies introduced into the business space. We also realise the importance of meeting client expectations in delivering comprehensive and reliable software solutions, right from the start.
The ultimate key to ensuring your consultancy operates smoothly is having a stable and secure recruitment management system. We are continually investing and developing on one of the most sophisticated and comprehensive, integrated recruitment management systems in Australia, New Zealand and now globally.
Our strategic plans, paired with industry awareness and innovative thinking are key elements in maintaining our position as the leading recruitment management system in Australia and New Zealand. But the underlying mission will always continue to be stability, reliability and performance.
We are interested in being sure we stay abreast of the industry and your business needs. So in the coming months we will be asking for your feedback to gauge the strengths we can build on and areas for improvement.
I look forward to updating you on our ongoing efforts in improving the FastTrack offer now and into the future.
Sincerely
Justin Sway
FastTrack CEO
WHAT'S NEWS
Let's talk SMS - Why SMS should form part of your recruitment tool kit.
Bulk SMS provides a fast simple way for you to communicate with the people that matter to your business - candidates, clients and staff. Whom ever your recipients may be SMS has some instant advantages when included as part of your communications tool kit. Read more >
CASE FILE - INTEGRATED RECRUITMENT SOLUTION
Nationwide Tradestaff adopts FastTrack Recruitment System
FastTrack has completed a successful implementation of its integrated suite of Enterprise recruitment software applications in the 14-office Tradestaff branch network in New Zealand. Read more >
Start-up recruiter builds success on FastTrack Enterprise Suite
Torque Recruitment Group has gone from start-up to a $50-million plus a year business in quick time using FastTrack's reliable, fully integrated Enterprise software. Read more >
TOOL BOX - UPCOMING PRODUCT RELEASES
There are two product releases in the pipeline that are nearing commercial release. For Desktop clients we have commenced a staged delivery of v9.3 and for Enterprise we are currently running our Beta testing programme with the assistance of several clients. For information about these upgrades please click on the links below.
| Note: Release dates are subject to change. You will need to log into the FastTrack Client Portal to access product release information, including the What's New Guide, Systems Upgrade Guide and System Requirements document. |
| The latest version of the FastTrack Desktop product suite will be released in November. The highlights include upgrades to the underlying technology - WIN7, 64BIT, and MS Office 2010 compatibility. Find out more about the Desktop upgrade > |
| The big highlight of the Enterprise release is a technology upgrade that delivers compatibility with Microsoft's 64-bit operating systems - Windows 2008 & Windows 7, and an upgrade path to MS Office 2010. Read more about this release > |
FASTTRACK SERVICES
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Reliability and performance is our passion and our energies remain focused on these to support your road to success. Our clients tell us how they are continually impressed with the performance and reliability of their FastTrack system. We want to know more about your requirements and how we can support you better. In the coming months, we'ill be asking for your feedback via a Customer Survey and we hope you'll participate. Along the lines of Service, we have an article about the improvements that have been made by the Support team and a profile on one of their team. We do hope you find this helpful and answer any questions you may have of our Client Support team. |
From time to time, we all need to wait for quality service or expertise – whether it be at the bank, the supermarket deli or, if we’re unlucky, the hospital emergency department. Some businesses do it better than others. We’ve all had the experience of being tied up on hold to a customer service centre, wondering whether to hang up but fearing that this will mean a wasted call and a lost place in the queue. Read more >
WHO'S WHO IN THE FASTTRACK TEAM
| It's always nice to put a face to a name. So every issue we will be introducing you to members of the FastTrack team that supports your business - people who you have spoken to time and again but have not have the opportunity to meet. |
Virginia Sollitt
Level 3- Client Support Consultant
Some FastTrack clients will be familiar with our Level 3 consultant, Virginia Sollitt. Virginia studied applied information systems in New Zealand. "I can do programming, but I prefer talking to customers and building relationships," she says.
Having worked with IT systems for over 10 years - from building Citrix servers to running a service desk and beaing a consultant - Virginia has seen support from all sides. By the time clients reach her level of support, the issues are complex and technical and she finds great satisfaction in working with them toward a solution.
"The best way for clients to get the most out of support is to provide as much information about the problem as possible - for example, whether they can replicate the issue on both their machine and other machines," she says. "We need to know as much as they do about the problem."
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Contact Us FastTrack Recruitment Software Level 14, 499 St Kilda Road Melbourne VIC 3004 Australia +61 3 9225 9600 www.fasttrack.com.au support@fasttrack.com.au |
FastTrack Pty Ltd 2011 | support@fasttrack.com.au | Subcribe ftp@fasttrack.com.au
